Refund policy

Last updated: October 7, 2026

Every Studio2Seven piece is handcrafted with care, and many are made specifically for you. Please read this policy before placing your order.

Made-to-order and custom pieces

All custom-made, made-to-measure, pre-order, bridal, couture and personalised pieces are created specifically for you. These pieces are not eligible for a refund or exchange.

When a refund applies

A refund is offered only if:

you receive a damaged product,
you receive the wrong item, or
the product has a manufacturing defect.

How to request a refund

Contact us within 24–48 hours of receiving your order.
Share clear photos or videos showing the issue.

Quality check

All returned products undergo a quality inspection before a refund is approved. Refunds will be declined if the garment:

shows signs of wear,
has been altered or washed,
has been damaged after delivery, or
is missing its tags.

Refund method

Approved refunds are made to your original payment method and may take 5–7 working days to reflect in your account.

Order cancellation

Orders can be cancelled within 12 hours of booking. After 12 hours, fabric and materials may already be cut and processed, so cancellation is no longer possible.

Contact us

Studio2Seven — Customer Support
Email: 27studioinformation@gmail.com
Phone / WhatsApp: +91 91542 74944
Instagram: @studio.two7